Privacy Policy
Effective: September 13, 2025 | Last Updated: September 13, 2025
Contents
1. Introduction
At Paul Logistics, we prioritize the privacy and security of your personal data in accordance with global data protection regulations including GDPR, CCPA, and Global's NDPR. This policy explains how we handle information related to your shipments, payments, and account management.
As an international logistics provider, we process personal data across borders while maintaining strict confidentiality standards. By using our services, you consent to the practices described in this policy.
2. Data We Collect
Personal Information
- Contact Details: Name, email, phone, address of shippers and recipients
- Business Information: Company name, tax ID, import/export licenses
- Identification: Government-issued ID for customs clearance when required
Shipping Data
- Shipment Details: Contents, value, weight, dimensions, HS codes
- Tracking Data: Location history, delivery confirmation signatures
- Customs Documentation: Commercial invoices, certificates of origin
Financial Information
- Payment Details: Card tokens (processed through PCI-compliant gateways)
- Transaction Records: Payment history, refund requests
3. How We Use Data
Shipment Processing
To prepare customs declarations, calculate duties, and arrange transportation
Compliance
To meet export control, sanctions screening, and regulatory requirements
Service Improvement
To optimize routes, estimate delivery times, and enhance our platform
Communication
To send shipment updates, invoices, and service notifications
Data Retention: We retain shipment data for 7 years to comply with customs regulations and financial reporting requirements. Account data is retained for 3 years after last activity unless legally required otherwise.
4. Legal Basis for Processing
Contractual Necessity
Processing required to fulfill shipping contracts
Legal Obligation
Compliance with customs, tax, and transport laws
Legitimate Interest
Fraud prevention and service improvement
Consent
For marketing communications and non-essential cookies
5. Data Sharing
We share minimum necessary data with:
Carriers & Agents
Only contact and address details needed for pickup/delivery
Customs Authorities
Commercial invoices and regulatory documents as required by law
Fraud Prevention Services
Limited payment data for transaction verification
Cloud Service Providers
Encrypted data stored in GDPR-compliant facilities
We never sell customer data. Third-party access is governed by strict data processing agreements.
6. International Data Transfers
As an international logistics provider, your data may be transferred to and processed in:
- Origin and destination countries for customs clearance
- Transit countries where shipment tracking occurs
- Our regional offices in Lagos, London, and Dubai
All transfers utilize Standard Contractual Clauses or other approved mechanisms under GDPR. Sensitive data is encrypted in transit.
7. Data Security
Technical Measures
- AES-256 encryption for data at rest
- TLS 1.3 for all data transmissions
- Regular penetration testing
Organizational Measures
- Strict access controls (role-based)
- Employee confidentiality agreements
- Annual privacy training
We maintain ISO 27001 certification and undergo regular SOC 2 Type II audits. Despite our measures, no internet transmission is 100% secure.
8. Your Rights
Access & Portability
Request a copy of your data in machine-readable format
Correction
Update inaccurate or incomplete information
Deletion
Request erasure where no legal retention requirement exists
Restriction
Limit processing while disputes are resolved
To exercise these rights, contact our Data Protection Officer at dpo@paullogistics.com. We respond within 30 days and may request verification.
10. Changes to This Policy
We may update this policy to reflect changes in our practices or legal requirements. Significant changes will be communicated via email or website notifications at least 30 days before they take effect.
Continued use of our services after changes constitutes acceptance of the updated policy.
11. Contact
If you have any questions about this Privacy Policy or our data practices, please contact us:
Data Protection Officer: dpo@paullogistics.com
General Inquiries: privacy@paullogistics.com
Address: 123 Business Ave, City, State 12345
Phone: +1 (555) 123-4567